Grievance and Appeal Procedure for Offenders: Probation and Parole

Idaho
Department of
Correction

Standard
Operating
Procedure

Operations
Division

Offender
Management
Control Number:
316.04.01.001
Version:
1.4
Page Number:
1 of 12
Adopted:
2-14-2011
Reviewed:
9-26-2011

Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole

This document was approved by Henry Atencio, deputy chief of the Probation and
Parole Bureau, on 9/26/11 (signature on file).
Open to the general public: Yes
0BBOARD OF CORRECTION IDAPA RULE NUMBER
None
1BPOLICY CONTROL NUMBER 316
Grievance Process: Offender
2BDEFINITIONS
Standardized Terms and Definitions List
None
3BPURPOSE
The purpose of this standard operating procedure (SOP) is to increase the safety and
security of probation and parole staff members by providing offenders a process to voice
complaints about policies, division directives, SOPs, employee actions, actions of other
offenders, and other incidents occurring within the Probation and Parole Bureau.
4BSCOPE
This SOP applies to probation and parole staff members and offenders who are under the
jurisdiction of the Idaho Department of Correction (IDOC), Probation and Parole Bureau.
Note: Concerns and grievances directed to the deputy attorneys general (DAGs) do not fall
within the scope of this SOP. See section 1 of this SOP for further details.
5BRESPONSIBILITY
17BDeputy Chief of the Probation and Parole Bureau
The deputy chief of the Probation and Parole Bureau (or designee) is responsible for:
• Overseeing probation and parole services
• Ensuring the guidelines and procedures provided herein are adhered to
• Ensuring each district reviews this SOP annually
Control Number:
316.04.01.001
Version:
1.4
Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole
Page Number:
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18BDistrict Managers and Section Supervisors
District managers and section supervisors are responsible for:
• Implementing this SOP
• Appointing a grievance coordinator in their district offices
• Ensuring probation and parole staff members are practicing the guidelines,
standards, and procedures provided herein
• Ensuring that offenders receive a copy of the Grievance and Appeal Process
Handout (appendix A) during supervision orientation
19BProbation and Parole Staff Members
Probation and parole staff members are responsible for practicing the guidelines,
standards, and procedures provided herein. In addition, all probation and parole staff
members will be required to read this SOP annually.
8BTable of Contents
General Requirements ......................................................................................................... 3
1. Grievance and Appeal Process Overview ....................................................................... 3
2. General Guidance .......................................................................................................... 3
For Offenders ........................................................................................................... 3
For Probation and Parole Staff Members .................................................................. 3
3. What Problems Can and Cannot be Grieved .................................................................. 4
Intermediate Sanctions ............................................................................................. 4
Sentencing, Court, and Parole Decisions .................................................................. 4
Previously Grieved Issues ........................................................................................ 4
Outside Problems ..................................................................................................... 4
4. Procedures for Filing a Grievance .................................................................................. 4
Process Steps: Grievance ........................................................................................ 5
5. Procedures for Filing an Appeal...................................................................................... 8
Process Steps: Appeal ............................................................................................. 9
6. Review and Appellate Authorities ................................................................................. 11
Decision Options .................................................................................................... 11
7. Notifying Offenders of Grievance and Appeal Decisions ............................................... 11
8. Retention Criteria ......................................................................................................... 11
References ......................................................................................................................... 11
Control Number:
316.04.01.001
Version:
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Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole
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6BGENERAL REQUIREMENTS
1. 9BGrievance and Appeal Process Overview
An offender grievance is a written complaint regarding a problem or action that affects the
offender. An offender must write and file his own Grievance and Appeal Form (appendix B)
unless he is unable to write a grievance due to illiteracy, the inability to write the English
language, or is physically unable to complete it. Under these circumstances, another party is
allowed to write a grievance on an offender’s behalf.
The offender problem-solving process has three (3) components:
• An informal problem-solving process between the offender and the probation and
parole staff member
• Grievances (using the Grievance and Appeal Form)
• Appeals (using the Grievance and Appeal Form)
Note: The DAGs are not a part of the offender problem-solving process. Offenders shall not
be allowed to file concerns, grievances, or appeals with the DAGs.
Note: It is important that offenders understand that probation and parole staff members are
prohibited from reprisal or retaliation against anyone, for any reason, for filing a grievance or
participating in the grievance process. Offenders can file a grievance against any probation
and parole staff member who uses reprisal or retaliation.
2. 10BGeneral Guidance
20BFor Offenders
Problem-solving should occur at the lowest appropriate level. An offender should attempt
to solve the issue informally. This means making a good-faith and respectful attempt to
discuss the issue or concern with the probation and parole staff member who made the
decision, took the action, etc. If an offender does not feel comfortable discussing the
issue or concern with the probation and parole staff member, the offender may ask to
discuss the issue with the section supervisor, district manager, or higher level of
authority (as appropriate and necessary). If the problem cannot be solved, the offender
may file a grievance.
If an offender does not feel that the grievance process resolved the issue, it is required
that the appeal process (see section 5) be exhausted before he files a lawsuit against
the IDOC.
21BFor Probation and Parole Staff Members
Probation and parole staff members shall always try to solve the problem informally at
the lowest appropriate level. When staff members recognize that a problem exists but is
beyond the scope of their authority, they should work through their chain of command to
identify a solution.
Probation and parole staff member responses to grievance and appeal forms shall be
clear, concise, and professional.
Control Number:
316.04.01.001
Version:
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Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole
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Probation and parole staff members shall not discipline an offender for filing a grievance
or appeal or for the content contained therein. Reprisal or retaliation against an offender
for filing a grievance or appeal is prohibited.
Probation and parole staff members shall ensure that all grievances and appeals remain
confidential and that they only view them on a need-to-know basis.
If a probation and parole staff member learns that an offender is having difficulty
understanding the grievance and appeal process, he shall advise the offender to review
the Grievance and Appeal Process Handout (appendix A) that was provided to him
during supervision orientation. (If the offender loses or misplaces the handout, he may
be given another copy.) If the offender is illiterate, a probation and parole staff member
shall explain, read, or have the handout read to the offender.
3. 11BWhat Problems Can and Cannot be Grieved
Most things that affect offenders who are being supervised can be grieved; however, the
following issues cannot be grieved:
22BIntermediate Sanctions
Intermediate sanctions are generally agreed to by the offender and therefore are not
grieveable. The supervising probation and parole officer (PPO) shall ensure that
sanctions are in accordance with SOP 701.04.02.020, Response Matrix.
23BSentencing, Court, and Parole Decisions
• The length of sentence
• Court decisions
• Idaho Commission of Pardons and Parole decisions
Note: With the exception of IDOC sentencing calculations, offenders must resolve all
other sentencing issues and parole decisions with the applicable court or Idaho
Commission of Pardons and Parole.
24BPreviously Grieved Issues
After an issue has been reviewed by the appellate authority, the administrative remedies
available to offenders shall be exhausted, and any additional grievance and appeal
forms submitted for that same issue shall not be accepted.
25BOutside Problems
Outside problems shall be defined as problems that are beyond the IDOC’s control.
4. 12BProcedures for Filing a Grievance
The following guidelines must be followed or the grievance will be rejected:
• The offender must have attempted to informally resolve the issue with the probation
and parole staff member, unless it involves unethical behavior. If the issue involves
unethical behavior, it must be documented on the Grievance and Appeal Form
(appendix B).
• The offender cannot have more than three (3) open grievances, including appeals, in
the system. ‘Open’ means awaiting response from the review or appellate authority.
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• The offender can only raise one specific issue per grievance.
• The grievance must contain specific information such as dates, places, and names.
• A description of the problem should be legibly written (or typed) within the
appropriate area on the Grievance and Appeal Form. If the form is difficult to read or
understand it may be returned to the offender with instructions to make it legible.
• If probation and parole staff decides it is necessary to obtain additional information, a
probation and parole staff member may interview the offender or request additional
written explanation.
• Grievance and Appeal Form attachments (e.g., court rulings or other documentation
the offender believes would support his grievance or appeal) are not permitted.
• A Grievance and Appeal Form must be submitted within 30 days of the incident or
decision. (Note: The review authority may extend this time limit.)
• The offender must suggest a solution to the issue.
• Unless submitted via email, the offender must sign the Grievance and Appeal Form.
Note: In regards to the above guidelines, the grievance coordinator may consult with the
review or appellate authority anytime there is a question regarding the acceptance or
rejection of a grievance. (See the following process steps.)
26BProcess Steps: Grievance
Functional Roles and
Responsibilities Step
Tasks
CIS steps are in bold
Offender 1
If informal problem-solving is unsuccessful, within 30 days
of the attempt:
• Complete appendix B, Grievance and Appeal Form.
(Ensure the ‘grievance’ box at the top of the form is
checked and not the ‘appeal’ box.)
• Submit the Grievance and Appeal Form to your
supervising district’s grievance coordinator.
Grievance Coordinator 2
In the Corrections Integrated System (CIS), locate the
‘grievance’ tab, and use the Grievance and Appeal
Form to enter information into the ‘grievance detail’
screen.
Note: If the issue being grieved occurred in a non-
supervising district, the supervising district’s grievance
coordinator shall fax or scan and email the Grievance and
Appeal Form to the non-supervising district’s grievance
coordinator for processing and entry into the CIS. The
supervising district’s grievance coordinator shall maintain in
a pending file, the form that has the original signature.

Note: For ‘grievance’ tab navigation and data entry, see the
CIS user guide, CCD Grievance Tab Instructions.
Control Number:
316.04.01.001
Version:
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Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole
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Functional Roles and
Responsibilities Step
Tasks
CIS steps are in bold
Grievance Coordinator 3
Determine if the Grievance and Appeal Form is completed
correctly.
• If the form is completed correctly or after a previously
incomplete form is corrected, proceed to step 4A.
• If the form is not completed correctly:
♦ Return the form to the offender-using appendix
C, Grievance Correction Transmittal Form;
♦ In the CIS ‘grievance detail’ screen, click the
‘grievance status’ drop-down box, and select
‘returned w/o action’; and
♦ Enter a comment stating that the grievance
was returned to the offender and why.
Grievance Coordinator 4A
If the Grievance and Appeal Form is acceptable:
• In the CIS, enter the offender’s IDOC number, add
a new grievance, determine the appropriate
‘category’ from the drop-down box, and select the
‘grievance location’ from the drop-down box.
• In the ‘offender problem’ section, type verbatim
the offender’s written grievance statement exactly
as it appears on the form. (No modifications, to
include spelling corrections, are permitted.)
♦ Enter the information provided by the
offender that describes his attempt at
informal problem-solving;
♦ Enter the offender’s suggested solution;
♦ In the ‘grievance status’ drop-down box,
select ‘pending’; and
♦ Enter the ‘received from offender’ date.
Note: When an unethical allegation is raised, immediately
inform the section supervisor or district manager.
Grievance Coordinator 4B
• Enter the ‘forwarded to level 1’ date.
• In the ‘level 1 responder’ box, enter the user ID of
the staff member most capable (if appropriate) of
responding to and resolving the issue. (This
would be the person most capable based on
involvement or knowledge of this issue.)
• Click the ‘due back from level 1’ box. (CIS will
auto-fill with a date that is 10 days from the
‘forwarded to level 1’ date.)
• Click the printer icon to generate a portable
document format (PDF) document.
• Save the PDF document and email the grievance
to the assigned level one responder.
Note: Discuss the ‘level 1 responder’ assignment with the
review authority as needed.
Control Number:
316.04.01.001
Version:
1.4
Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole
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Functional Roles and
Responsibilities Step
Tasks
CIS steps are in bold
Assigned Level One
Responder 5
Within 10 days, reviews the issue described in the
grievance and determine if policies, SOPs, division
directives, and best correctional practices were followed.
Note: If steps 5 and 6 cannot be completed within 10 days,
notify the grievance coordinator so another staff member
who is most capable of responding to or resolving the issue
based on his involvement or knowledge of the issue. The
grievance coordinator will send a notification of the delay to
the offender.
Assigned Level One
Responder 6 Reply to the grievance coordinator’s email by including a
clear and professional response to the grievance.
Grievance Coordinator 7
In the CIS, ‘grievance detail’ screen, open the
grievance:
• Copy and paste the level one responder’s
response into the ‘level 1 response’ section. (No
modifications, to include spelling corrections, are
permitted.)
• Enter the ‘returned from level 1’ date, and save.
• Return to the current grievance and select the
‘level 2’ radio button.
• Enter the ‘forwarded to level 2’ date.
• Enter the review authority’s user ID in the ‘level 2
reviewer’ box.
• Click the ‘due back from level 2’ box. (CIS will
auto-fill with a date that is 14 days from the
‘forwarded to level 2’ date.)
• Save the data, and email the review authority to
inform him that the grievance response is ready
for review.
Review Authority (See
Section 6) 8
Within 14 days of receiving notification from the grievance
coordinator:
• Review the grievance, the level one responder’s reply
and as needed, any applicable rules, policies,
directives, SOPs, etc.
• Grant, deny, or modify the offender’s suggested
solution.
Note: If steps 8 and 9 cannot be completed within 14 days,
notify the grievance coordinator. The grievance coordinator
will send a notification of the delay to the offender.
Control Number:
316.04.01.001
Version:
1.4
Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole
Page Number:
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Functional Roles and
Responsibilities Step
Tasks
CIS steps are in bold
Review Authority 9
In the CIS, locate the ‘grievance’ tab, and enter
information into the ‘grievance detail’ screen.
• Open the grievance and select the ‘level 2’ radio
button.
• Enter the ‘returned from level 2’ date.
• In the ‘grievance disposition’ box, select ‘granted’,
‘denied’, or ‘modified’.
• In the ‘level 2 response’ section, record your
finding, and save the data.
• Email the grievance coordinator to inform him that
you have completed your review.
Grievance Coordinator 10
In the CIS, ‘grievance detail’ screen:
• Open the grievance, and select the ‘level 2’ radio
button.
• Enter the ‘sent to offender’ date.
• Print two (2) copies of the grievance.
• Forward a copy to the offender (see section 7 of this
SOP); and
• File the other copy.
Note: Ensure that the ‘sent to offender’ date is the actual
date the grievance is forwarded to the offender in
accordance with section 7.

Note: As a reminder to step 2, when the grievance was
completed by the non-supervising district, the non-
supervising district’s grievance coordinator shall email the
supervising district’s grievance coordinator that the
grievance is completed. The supervising district’s
grievance coordinator shall then print from the CIS a
copy of the grievance and file it with the Grievance and
Appeal Form that has the original signature. Both forms
shall be filed in a locked filing cabinet in the district
manager’s office and maintained in accordance with
section 8 of this SOP.
For further assistance with CIS, see your designated CIS super user.
5. 13BProcedures for Filing an Appeal
If the offender is not satisfied with the review authority’s response to the grievance (see
section 4), the offender may file an appeal using the following process steps:
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27BProcess Steps: Appeal
Functional Roles and
Responsibilities Step
Tasks
CIS steps are in bold
Offender 1
Within seven (7) days of the post-marked envelope date or
the grievance being hand-delivered to you:
• Complete a new appendix B, Grievance and Appeal
Form. (Ensure the ‘appeal’ box at the top of the form
is checked and not the ‘grievance’ box. Explain why
the grievance findings should be changed.)
• Attach a copy of the grievance response to the new
Grievance and Appeal Form and submit them to your
supervising district’s grievance coordinator.
Note: If the grievance was mailed to you, do not discard the
envelope because it may be used as evidence to determine
when you reasonably should have received a copy of the
grievance.
Grievance Coordinator 2
Note: If the original grievance was completed by a non-
supervising district, the supervising district’s grievance
coordinator shall fax or scan and email the new Grievance
and Appeal Form (to include the grievance attachment) to
the non-supervising district’s grievance coordinator for
processing and entry into the CIS. The supervising district’s
grievance coordinator shall maintain in a pending file, the
form that has the original signature.
Note: For ‘grievance’ tab navigation and data entry, see the
CIS user guide, CCD Grievance Tab Instructions.
In the CIS, ‘grievance detail’ screen:
• Open the grievance, and select the ‘level 3’ radio
button.
• Enter the ‘received offender appeal’ date.
• Type verbatim the offender’s written appeal
statement exactly as it appears on the new
Grievance and Appeal Form.
• Enter the ‘forwarded to level 3’ date.
• Enter the appellate authority’s user ID in the ‘level
3 appellate’ box.
• Click the ‘due back from level 3’ box. (CIS will
auto-fill with a date that is 14 days from the
‘forwarded to level 3’ date.)
• Save the data, and email the appellate authority to
inform him that the appeal is ready for review.
Control Number:
316.04.01.001
Version:
1.4
Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole
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Functional Roles and
Responsibilities Step
Tasks
CIS steps are in bold
Appellate Authority
(See Section 6) 3
Within 14 days of receiving notification from the grievance
coordinator review:
• The appeal;
• The level one responder’s grievance response;
• The review authority’s grievance finding; and as
needed,
• Any applicable rules, policies, directives, SOPs, etc.
Note: If steps 3 and 4 cannot be completed within 14 days,
notify the grievance coordinator. The grievance coordinator
will send a notification of the delay to the offender.
Appellate Authority 4
In the CIS, locate the ‘grievance’ tab, and enter
information into the ‘grievance detail’ screen.
• Open the grievance, and select the ‘level 3’ radio
button.
• Enter the ‘returned from level 3’ date.
• In the ‘final grievance disposition’ box, select
‘granted’, ‘denied’, or ‘modified’.
• In the ‘level 3 response’ section, record your
finding.
• Select your name from the ‘appellate authority’
drop-down box, and save the data.
• Email the grievance coordinator to inform him that
you have completed your review.
Grievance Coordinator 5
In the CIS, ‘grievance detail’ screen:
• Open the grievance, and select the ‘level 3’ radio
button.
• Enter the ‘sent to offender’ date.
• Print two (2) copies of the grievance/appeal.
• Forward a copy to the offender (see section 7 of this
SOP), and file the other copy.
Note: Ensure that the ‘sent to offender’ date is the actual
date the grievance is forwarded to the offender in
accordance with section 7.
Note: As a reminder to step 2, when the grievance or
appeal was completed by the non-supervising district, the
non-supervising district’s grievance coordinator shall email
the supervising district’s grievance coordinator that the
appeal is completed. The supervising district’s
grievance coordinator shall then print from the CIS a
copy of the grievance/appeal and file it with the
Grievance and Appeal Form that has the original
signature. Both forms shall be filed in a locked filing
cabinet in the district manager’s office and maintained in
accordance with section 8 of this SOP.
For further assistance with CIS, see your designated CIS super user.
Control Number:
316.04.01.001
Version:
1.4
Title:
Grievance and Appeal Procedure for
Offenders: Probation and Parole
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6. 14BReview and Appellate Authorities
The grievance process has two (2) decision-making authorities: review authority and
appellate authority.
• Review authority – The section supervisor or district manager who supervises the
probation and parole staff member that the grievance is against. The review authority
shall forward to the deputy chief of the Probation and Parole Bureau those
grievances that are beyond his control or the district manager’s authority.
• Appellate authority – The district manager, deputy chief of the Probation and
Parole Bureau, chief of the Operations Division, or director of the IDOC (as
appropriate). The appellate authority shall be the next person in the review
authority’s chain of command.
Note: The review and/or appellate authority shall notify the IDOC’s Office of
Professional Standards of any issues that may require an assessment or
administrative investigation. (See SOP 150.01.01.006, Administrative Investigations.)
28BDecision Options
Review and appellate authorities have three (3) options when reviewing a grievance or
appeal: Grant, deny, or modify.
Grant – It is determined that a change or correction is warranted and that the offender’s
suggested solution shall be accepted.
Deny – It is determined that a change or correction is not warranted and that the
offender’s suggested solution shall not be accepted.
Modify – It is determined that a change or correction is warranted but the offender’s
suggested solution shall not be accepted.
Note: A modified response could include staff training, even if the issue cannot be
changed or corrected.
7. 15BNotifying Offenders of Grievance and Appeal Decisions
Completed, written grievance and appeal decisions shall be mailed to the offender in a
sealed envelope or hand-delivered to him, folded and secured in a manner that affords
confidentiality.
Note: It is vital that the date the grievance or appeal is mailed or hand-delivered to the
offender matches the ‘sent to offender’ date that is in the CIS.
8. 16BRetention Criteria
The grievance coordinator shall maintain hard copies of an offender’s grievance and/or
appeal for five (5) years and then destroy.
7BREFERENCES
Appendix A, Grievance and Appeal Process Handout
Appendix B, Grievance and Appeal Form
Appendix C, Grievance Correction Transmittal Form
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Title:
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Grievance
Standard Operating Procedure 150.01.01.006, Administrative Investigations
Standard Operating Procedure 701.04.02.020, Use of the Idaho Response Matrix
– End of Document –
IDAHO DEPARTMENT OF CORRECTION
Grievance and Appeal Process Handout
Appendix A
316.04.01.001
(Appendix last updated 2/14/11)

What if I have a concern while on probation or parole?
Sometimes issues or concerns arise while on supervision, but the first step in avoiding
issues or concerns is to know and follow the rules. The Idaho Department of Correction
(IDOC) uses policies, directives, and standard operating procedures (SOPs) to establish
expectations for both staff and offenders. The second step in avoiding issues or concerns is
to talk to your supervising probation and parole officer (PPO). Your PPO can provide access
to IDOC policies, directives, and SOPs; review your court order or parole agreement with
you; and answer any questions that you have. If the PPO cannot answer your question, he
will refer you to someone who can.
The following is a summary of the grievance and appeal process, but to learn more just ask
a staff member for access to SOP 316.04.01.001, Grievance and Appeal Procedure for
Offenders: Probation and Parole.
Attempt to Solve the Issue Informally
Offenders must avoid filing a grievance for problems that should be resolved informally.
Overloading the grievance system slows the process and reduces probation and parole
staff members’ ability to properly address the issue being grieved.
Make a good-faith and respectful attempt to discuss the issue or concern with the
probation and parole staff member who made the decision, took the action, etc. If you do
not feel comfortable discussing the issue or concern with the probation and parole staff
member, you may ask to discuss the issue with a section supervisor, district manager, or
higher level of authority (as appropriate and necessary). If the problem cannot be solved,
you may file a grievance.
File a Grievance
Within 30 days of your attempt to solve the issue informally, complete a Grievance and
Appeal Form in accordance with SOP 316.04.01.001. The Grievance and Appeal Form
is a dual purpose form, so it is imperative that you check the “I am filing a grievance”
box.
If you do not feel that the grievance process resolved the issue, you may file an appeal.
File an Appeal
The grievance decision will be mailed or hand-delivered to you, folded and secured in a
manner that affords confidentiality. Within seven (7) days of the post-marked envelope
date or the grievance being hand-delivered to you, complete and submit a new
Grievance and Appeal Form in accordance with SOP 316.04.01.001. (If the grievance
decision is mailed to you, do not discard the envelope because it may be used as
evidence to determine when you reasonably should have received a copy of the
grievance.) The Grievance and Appeal Form is a dual purpose form, so it is imperative
that you check the “I am filing an appeal” box, and write the related grievance number on
the form.
If you do not feel that the appeal process resolved the issue, you may file a complaint
with the district court that has jurisdiction. If you elect to file a complaint against the
IDOC, it shall be your responsibility to obtain the correct forms from the court, complete
them, and submit them to the court. IDOC staff will not assist you in any way with the
filing of the complaint.
IDAHO DEPARTMENT OF CORRECTION
Grievance Correction Transmittal Form

Appendix C
316.04.01.001
(Appendix last updated 2/14/11)

District: Date:

To: IDOC Number:
(Offender’s Name)

From: (Grievance Coordinator)
The attached form is being returned without action being taken because:
You did not attempt to resolve the issue informally.
You have three (3) grievances in the system, which is the maximum number you are
allowed.
You have raised more than one issue.
The grievance does not contain specific information such as dates, places, and
names.
Your description of the problem is not written or typed within the appropriate area on
the form.
The form is difficult to read and/or understand. Make it legible and resubmit.
Attachments are not permitted.
You did not file the grievance within the established time limit.
You did not suggest a solution.
You did not sign the form.
You cannot grieve an intermediate sanction. See your probation and parole officer.
You cannot grieve the length of your sentence, a court decision, or Idaho
Commission of Pardons and Parole decision. Resolve the issue with the court or
Commission of Pardons and Parole.
You cannot grieve a previously grieved issue. I’ve determined that this issue was
previously grieved under grievance number: .
You cannot grieve an outside problem. This issue is beyond the Idaho Department of
Correction’s (IDOC’s) control in the following way:

Other (approved by the review or appellate authority):