CCD Grievance Tab Instructions

Grievances
Find the Grievance Screen

1. Log into CIS and select Site Map
2. Under Facilities, select Offender Search
3. Select the Grievance tab
4. Select the Offender Search link to retrieve an offender or select the Offender Profile to retrieve the last one in memory
5. Select Grievance Search. The grievances stored for this offender will appear Add a New Grievance
1. Select Add within the Grievance Search page. The Grievance Detail page will display.
2. Generate the appropriate information in the fields
3. Ensure the Level 1 radio button is selected
4. Select Save Print or Email a Grievance
1. Retrieve the offender through Offender Search if necessary
2. Navigate to the Grievance Search page
3. Select the correct View Grievance
4. Select the icon near the top of the page. This will open a "pdf' window with the grievance details
5. To print a hardcopy of the grievance, click the Print icon next to ‘Grievance Detail’
6. To email a copy of this grievance, you must save it first to your computer. Click the Save
Icon, indicate a file name and location of your choice, and click Save. The file is now ready to be attached to an email through Outlook Note: Be certain to select the highest level (if Level 2 or 3 appealed) in this grievance before saving or printing. This will ensure that all appeal information is
retained in the final emailed or printed copy. Enter Level 2 Grievance Information
1. Retrieve the offender through Offender Search if necessary
2. Navigate to the Grievance Search page under the Operations tab
3. Select the correct View Grievance
4. Select the Level 2 radio button and fill in the appropriate information
5. Select Save Enter Level 3 Grievance Information
1. Retrieve the offender through Offender Search if necessary
2. Navigate to the Grievance Search page
3. Select the correct View Grievance
4. Select the Level 3 radio button and fill in the appropriate information
5. Select Save Search for a Grievance Report (Listing)
1. Select Grievance Reports
2. Enter the desired search criteria
3. Select Find Idaho Department of Correction Confidential