Grievance Process: Offender

Idaho
Department of
Correction

Policy
Control Number:
316
Version:
2.5
Page Number:
1 of 2
Adopted:
8-17-1990
Reviewed:
2-3-2012 Title:
Grievance Process: Offender

This document was approved by Brent Reinke , director of the Idaho
Department of Correction, on 2/3/12 (signature on file).
Open to the public: Yes No
BOARD OF CORRECTION IDAPA RULE NUMBER
None
POLICY STATEMENT
It is the policy of the Idaho Board of Correction that the Idaho Department of Correction
(IDOC) and its contractors provide a process that enables each offender to resolve
problems and find answers to questions concerning the operation of the IDOC as it relates
to offenders.
PURPOSE
The purpose of this policy is to communicate the Board’s management philosophy regarding
the offender grievance process.
SCOPE
This policy applies to all procedures created under the authority of this policy a nd to IDOC
facilities, assigned staff, and offenders under the jurisdiction of the IDOC .
RESPONSIBILITY
The director of the IDOC and the chief of the Operations Division are responsible for
overseeing the development, implementation, and monitoring of standard operating
procedures (SOPs) that provide guidance on or establishes , at a minimum, the following:
• Methods for informal resolution of problems and complaints ;
• Guidelines that help offenders understand how to use the offender grievance
process ;
• Me thods of monitoring the number of offender grievances, the operational area being
grieved, and the administrative decisions ;
• Guidelines that prohibit retaliation against offenders for participating in the offender
grievance process ;
• Guidelines to ensure timely resolution of issues ;
Control Number:
316
Version:
2.5
Title:
Grievance Process : Offender
Page Number:
2 of 2

• Guidelines that allow offenders to use the offender grievance process to resolve
issues that are only within the IDOC’s control;
• Instructions to ensure that issues specific to the offender disciplinary system are
handled using the offender disciplinary appeal process ;
• Processes to ensure that offenders entering the IDOC are made aware of offender
grievance procedures;
• Guidelines that provide offenders access to offender grievance SOPs and related
forms;
• Methods that promote a clear understanding of the offender’s complaint; and
• Guidelines that promote a proposed solution from the offender .
REFERENCES
None
– End of Document –