315.02.01.001.02 (ISCC FM) Crisis Calls for Offenders

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This document was approved by Randy Blades, Warden of ISCC on 07/01/2014
Purpose
The purpose of this field memorandum is to provide specific guidelines that are unique to this facility in order to fully implement standard operating procedure315.02.01.001.
General Statement
This field memorandum is subject to revision at the discretion of the warden of this facility, chief of the Operations Division (or designee), or director of the Idaho Department of
Correction. Any one of these persons may revise, suspend, or rescind any procedural steps, at any time, at hissole discretion.
OPERATIONAL GUIDELINES
There may be a time when a call is received that concerns a crisis in an offender’s family. In the event of such a call, staff will complete the Crisis Call Form located on the shared
drive while the calling party is on the line. Staff will not transfer the call to another location. When the form and the call are completed, the form is delivered to central control
staff who will confirm the information. Once confirmed, the form is taken to the shift commander for review. The shift commander or designee will communicate the information to the offender.
Whether the offender will be granted a crisis call will be at the discretion of the shift commander. If warranted the warden’s office will be notified of the event.
Crisis call information form is attached to this field memorandum and is located on the facility shared drive.
REFERENCES
SOP 315.02.01.001 Suicide Risk Management
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INMATE CRISIS CALL
Date of call
Time of call
Calling party
Relationship to offender
Phone # at which calling party may be reached
How long caller will be at that phone #
Offender name
IDOC#
Unit
EMERGENCY INFORMATION
Affected person’s name
Relationship to offender
Nature of emergency (death, illness or accident resulting in hospitalization)
Date of emergency
Name of verifying facility (hospital, funeral home)
Phone # of verifying facility
Name of message taker (staff)
Note: Emergency messages are taken only for death or life-threatening hospitalization due to illness/injury of an immediate family member. Often times the hospitalization was a scheduled
admittance, in which case, suggest to the calling party that they may communicate with the offender in writing.
Shift Commander Name _________________Signature _____________________
Date/Time Completed (offender was notified) _________________
Staff Name (if other than shift commander) _______________________________
Signature _________________________________________________________
Appendix A, 315.02.01.001 (ISCI FM)
Revised 04/14